Return

Our company, located at Bahnhofstrasse 28A, 8001 Zürich, Switzerland, offers legal services tailored to the IT sector. If you are unsatisfied with a purchased service, you may request a return or refund under the conditions outlined below. This section explains the procedures, eligibility, and timelines associated with returns and refunds.

Return Procedure

To initiate a return, please contact our customer service team via email at hello@lyvoras.com. Provide your purchase details, including the service name and date of purchase. Upon receipt of your request, our team will review your case and communicate the next steps. Returns are typically processed within 14 days from the date of receipt of your return request.

Conditions for Returns

  • The service must be unused and not commenced, unless there is a defect or discrepancy with the description.
  • Returns must be initiated within 14 days of the service delivery or purchase date.
  • Requests must include proof of purchase, such as an invoice or receipt.
  • Services that have been completed or substantially used are generally not eligible for return unless there is a valid reason such as a defect or error.

Refund Timelines

Once a return is approved, refunds will be processed within 14 days. Refunds will be issued to the original payment method used during purchase. Please note that certain payment providers may have their own processing times, which are outside our control.

Exceptions and Non-Returnable Services

Services that have been fully delivered and utilized are typically non-returnable unless they are defective or do not conform to the agreed terms. Custom or personalized services, if any, are also generally not eligible for return unless explicitly stated or if there is a defect.

Customer Rights and Limitations

Customers have the right to request a return or refund if the service does not meet the conditions specified herein. However, this policy does not affect your statutory rights under Swiss law. We reserve the right to refuse returns that do not comply with these conditions or are initiated outside the specified timeframes.

Contact Information

For any inquiries related to returns or refunds, please contact us at:

We reserve the right to modify these terms at any time. Continued use of our services after modifications indicates acceptance of the updated terms.